So long, and thanks for all the fish

As you can tell, I haven’t really added any blog posts consistently since 2012.  It’s fewer and more far between with my current role, but every now and then I figure out something really cool, or figure out hard problem on Lync/SFB and think “I should make a blog post on that”. In the end I never do it because I’ve busied myself with other endeavors that have taken up my time.

I’ve left the site up and renewed the domain every year, but now I’m going to let the domain expire.  It will stay on Worpress, well, probably forever.  However, this will be my last post.

A couple of things to clear up:

  1. No company XYZ, I will not update a link or something I wrote 3 years ago because you updated your product.
  2. I don’t run the DFW UC Users Group anymore, and I only very occasionally attend. It almost always conflicts my volunteer work
  3. I know the other site deleted the source code for my .NETMF boxes.  They moved on to other platforms.  Sorry about that, but I don’t have the files handy.

I hope this site was helpful, or that if you find yourself here there is still some old content that is still helpful.  It blows my mind how many hits, questions, and comments this site got in the past.




Lync Interact 2014, Dallas Texas

Lync Interact 2014


This week, I was asked to speak at the Lync Interact Conference at the Microsoft MTC in Irving, Texas.  It was a great conference with excellent vendors/sponsors, great speakers and great content.

Several people have asked me for my slide deck from the presentation, so I thought I would share it here as well:

BNSF Railway Lync Interact

I look forward to Lync Interact next year!


Episode 232 – PowerScripting Podcast – Thomas Kisner on Lync and PowerShell

I haven’t posted in a while, but I thought I would share my interview about Lync on the PowerScripting podcast:

PowerScripting Podcast

A Podcast about Windows PowerShell.

In This Episode

Tonight on the PowerScripting Podcast, we talk to Tom Kisner about Lync!



Guests – Tom Kisner


Chatroom Buzz

  • <ScriptWarrior> Been a WHILE since I was able to make one of these 🙂  Good to be back.

The Question –

  • Superhero/Power –  Super Strength

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Contact / Call Centers Available for Lync

Lync based Contact Center

Lync based Contact Center

Last week, as part of the DFW Unified Communications User Group series on “Lync as a PBX”, I presented an update on where we stand with Microsoft Lync 2010 in the Contact Center.  I thought I would summarise that presentation in a post.

Lync has some “hunt group” capability called Response Groups built in that has some similar small scale contact center capability, however, at this point there is no official contact center from Microsoft for Lync.  While some see this as a weekness, Microsoft has committed it’s resources to improving the overall platform and left the call / contact certer functionality as a 3rd party partner add on.  This isn’t unusual, some legacy TDM PBXs vendors merely OEMed other 3rd party contact centers to provide a “all in one” solution – (this is the case in many segments of the PBX world, including phones and headsets, many vendors don’t supply everything but partner with other vendors to OEM products).  For Lync, Microsoft has made it clear believes in the ecosystem model and doesn’t desire to put the Microsoft label on products that are not part of the core offering.

However, this ins’t entirely true – if you have the dedication to make a completly custom solution, or want to jump into the Lync Contact Center segment with a brand new product, Microsoft has provided a functional contact center as example code free with the Lync 2010 SDK.  (Unless I’m mistaken, I know of no other vendor that does this).

Broadly, one can break down Lync Contact Centers into 3 catagories –

1.  Native Lync based on the UCMA development platform – the advantage here is that the calls never leave Lync, so troubleshooting and architecture is simplified.  Examples include Clarity Connect and prairieFyre .

2. SIP trunked with UCMA Integration for Presence integration and Automation – Calls are passed to another SIP based PBX.  It’s essentually like being Federated to a 3rd party solution, although some use Lync Voice to present the call to the Agent or for when the Agent makes a call that is not tied to the contact center. The advantage here is that mature products that have been in the Contact Center space for a long time can be leveraged with Lync.  Examples include Aspect Unified IP, Altigen, Zeacom, and in a couple of months Genesys .

3. “Work with Anyone” solutions that have no integration with Lync at all that are merely trunked to Lync – It’s own island, only useful if you want to isolate the contact center from Business Users alltogether.

I’ve found a couple of links that have lists of Contact Centers with Lync.

This list is from a blogger on TechNet:

This site has applications in numerious catagories, including Contact Center:

Each has product has it’s advantages and disadvantages, is targeted to certain size contact center, and has varing capabilities – and cost – per agent.  As usual, you need to evaluate your business needs to make a decision.



My thoughts on Enterprise Connect 2012


Microsoft's Kirk Koenigsbauer at Enterprise Connect 2012

Microsoft’s Kirk Koenigsbauer at Enterprise Connect 2012

First, it was a great honor to be on the “Living with Lync” panel at Enterprise Connect 2012.  The session was packed, and it really could have kept going for much longer.  My thanks to Kevin Kieller for leading the session and all the folks at Enterprise Connect.  I hope to be able to do it again sometime.

This year Lync was most certainly a hot topic.  The Microsoft Keynote by Kirk Koenigsbauer

had pretty cool demos, including giant touchsceen monitor with Windows 8 and Lync, and featured a few important annoucements / statements:

1. While no date was given, it was confirmed that the Lync and Skype teams were working hard on Federation as the first step in integration.  Kirk announced that there would be a full roadmap soon. 

2. It was annouced that Lync Online (Office 365) was adding Enterprise Voice via Jajah (this is coming at the end of July).

3. While Wave 15 wasn’t demoed, Kirk mentioned that it had made it to Beta milestone for Technical Preview customers.

Lync was very much the buzz of the show, with just about every session I attended mentioning it, and it dominated the last “Locknote” session, when the topic of SIP trunking replacing the PSTN came up a customer mentioning voice calls via Federation was quickly replacing PSTN calling.  The panel noted that perhaps a direcory of federated companies was needed, I wanted to tell them about this .

At Kevin Kieller’s session on Skype, Kevin did the math on the numbers of users people could contact for free using Lync Federation once Skype was added to the current mix – a staggering 1.4 billion.

There were two things in common with most vendors on the show floor – they were giving away an iPad, and thier product was (or was about to be) integrated to Lync.

It was great to see so many old friends and meet people in person that I have intereacted with online.  I hope to be able to attend again next year.

DFW Alliance of Technology and Women – Lync 2010 Presentation

I’m very honored to be presenting to the DFW Alliance of Technology and Women tonight.

It’s going to be a lot of fun, I’m bringing my Commodore 64 , my Lync Christmas Tree , and my Lync Cube Presence Indicator plus I’ll have lot more cool demos.

I thought I’d post my presentation in advance, you can download it here .

See you there!

The NET UX1000 Gateway for Lync

A a couple a weeks ago, I did a quick video on the UX1000 hardware (that is now been released):

I’m working on a second video on how to program it for Lync and setup the SBA, and when it’s complete I will update this post.  (You can subscribe to this post to be notified when it’s updated).

A few days ago Tom Arbuthnot posted a blog with pictures of the hardware (that provide a better look than my video), if your interested in the UX1000 you should definitely check it out.

I had one other picture I wanted to share – a Size comparison between the UX2000 and the UX1000:

UX1000 vs UX2000

The UX1000 is sitting on top of the UX2000.  They are both 1U high units, but the UX1000 is half the length, perfect for remote site telecom closets and racks that are not full length “datacenter” type racks that mount with just a couple of ears on the side.



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